William Hill Casino Terms & Conditions

These Terms and Conditions govern access to and use of the William Hill Casino website, games, services and related account facilities in the United Kingdom. By opening an account or using the service, you confirm that you have read and understood these terms and agree to comply with them.

These terms should be read together with any game rules, promotional conditions, privacy information and other notices displayed on the William Hill Casino website. Where a specific promotion or game rule differs from these terms, the specific condition will apply to that promotion or game.

Acceptance of Terms

By registering with William Hill Casino, depositing funds, placing a wager or otherwise using the service, you enter into a binding agreement based on these Terms and Conditions. If you do not accept any part of them, you must not use the website or create an account.

You are responsible for reviewing the current version of these terms before using the service. Continued use after an update has been published will generally indicate acceptance of the revised wording, subject to any rights that apply under relevant law.

Eligibility

William Hill Casino is available only to individuals who are at least 18 years old and legally permitted to use online casino services in their place of residence. You must not access the service from any location where online gambling is prohibited or restricted.

You may not open or operate an account on behalf of another person. We may request evidence of age, identity, residence or other eligibility information before allowing access to particular features or processing transactions.

Account Registration

You must provide accurate, complete and current information when creating an account. This may include your full name, date of birth, residential address, contact details and payment information. You must update your details promptly if they change.

Each customer may hold only one personal account unless William Hill Casino has expressly authorised an exception. Your login details must be kept confidential. You are responsible for activity carried out through your account unless you notify us promptly of unauthorised access or a security concern.

Accounts are for personal use only. You must not sell, transfer, lend or otherwise make your account available to another person. Any balance, bonus or benefit connected with an account may not be assigned without prior written approval.

Verification

William Hill Casino may carry out customer checks at registration or at any later stage. These checks help confirm identity, age, address, ownership of payment methods and the legitimacy of account activity.

Requested documents must be genuine, readable and supplied within the stated timeframe. We may delay deposits, withdrawals, bonuses or access to certain services while verification is incomplete. If the information provided cannot be verified, we may restrict or close the account in accordance with applicable requirements and these terms.

Deposits

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. You must not use funds obtained unlawfully or a payment instrument belonging to another person.

Available payment methods, minimum deposits, processing times and any applicable fees will be shown on the website. A deposit is normally credited only after the payment provider has confirmed the transaction. William Hill Casino may reject, reverse or investigate a transaction where there is a security, compliance or processing concern.

You should deposit only money that you can afford to lose. The account balance is not a bank deposit, and you should not treat the service as a method of saving or generating guaranteed income.

Withdrawals

You may request a withdrawal of cleared funds through the methods made available in your account. We may require the relevant deposit to be used for genuine play before a withdrawal is processed, particularly where activity suggests that the service is being used primarily to move funds.

Withdrawal requests may be reviewed for account status, verification, bonus conditions, payment ownership and transaction history. We may return funds through the original payment method where appropriate or request additional information to determine a suitable payment route.

Processing times can vary depending on the chosen method, account checks and external payment providers. You remain responsible for ensuring that your payment details are correct. William Hill Casino is not responsible for delays caused by inaccurate information or third-party processing issues.

Bonuses

Promotional offers are subject to individual bonus terms displayed with the relevant offer. These terms may specify eligibility, activation steps, qualifying deposits, wagering requirements, game contributions, maximum winnings, expiry dates and withdrawal restrictions.

Only one bonus may be available per person, household, device, payment method or other connected account unless the offer states otherwise. William Hill Casino may withhold or remove a promotional benefit where a customer attempts to obtain it through multiple accounts, coordinated activity or other conduct that does not follow the offer conditions.

Any bonus balance and associated winnings may be cancelled if the promotion expires, is incorrectly awarded, or is used in a manner inconsistent with its published rules. Promotional terms will be applied transparently and should be checked before participation.

Acceptable Use

You must use William Hill Casino lawfully, honestly and in accordance with these terms. You are expected to operate only your own account, provide truthful information and follow the rules displayed for each game and promotion.

You must maintain suitable equipment, software, internet access and security controls when using the service. You should log out after each session, use a secure password and notify us promptly if you suspect that your account or payment details have been compromised.

Prohibited Activities

The following activities are not permitted:

• Using the service while under the minimum age or on behalf of a person who is under the minimum age.
• Providing false, misleading, stolen or altered information or documents.
• Using another person's account, payment method or identity without authorisation.
• Attempting to manipulate a game, promotion, payment process or technical feature.
• Using automated systems, bots, scripts or software designed to obtain an unfair advantage.
• Exploiting errors, faults, pricing issues or display problems without reporting them.
• Using the website to facilitate fraud, money laundering, unlawful transactions or other criminal conduct.
• Interfering with the operation, security or availability of the website or its services.

Where prohibited conduct is suspected, William Hill Casino may investigate the matter, place restrictions on the account, cancel affected transactions or take other proportionate action permitted by these terms and applicable rules.

Intellectual Property

Website content, software, graphics, text, logos, designs, game interfaces and other materials made available through William Hill Casino are protected by intellectual property rights. Except where expressly permitted, you may view the content for personal use only.

You must not copy, reproduce, modify, distribute, publish, reverse engineer, commercially exploit or create derivative material from the service without appropriate permission. Any third-party names or materials remain the property of their respective owners.

Limitation of Liability

William Hill Casino will take reasonable steps to maintain a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, communication failures, security events or circumstances outside reasonable control.

To the extent permitted by law, William Hill Casino is not responsible for losses caused by your failure to protect account credentials, inaccurate information, unsuitable equipment, payment provider delays or misuse of the service. Nothing in these terms excludes or limits responsibility that cannot lawfully be excluded or limited.

You should check your balance and transaction history regularly and report suspected errors promptly. If a technical or administrative error results in an incorrect credit, the affected amount may be corrected or recovered after review.

Account Suspension

We may suspend, restrict or close an account where there is a verification issue, suspected breach of these terms, unusual activity, a security concern, a legal or compliance requirement, or a request from the account holder.

During a review, access to games, deposits, withdrawals or promotional funds may be limited. Any remaining balance will be considered after relevant checks are completed, subject to outstanding transactions, lawful deductions, unresolved disputes and any rights that may apply.

If you wish to close your account, you may contact customer support or use any closure facility provided within the account. Closing an account does not remove obligations that arose before closure.

Privacy

Personal information is handled in accordance with the William Hill Casino privacy information and applicable data protection standards. Information may be used to provide services, process payments, verify customers, protect the platform, prevent misuse and meet relevant operational obligations.

You should review the privacy information for details about the categories of data collected, the purposes of processing, retention periods, data sharing and the rights available to you. We may use service providers to support hosting, payments, customer care, security and verification.

Responsible Gambling

William Hill Casino supports informed and controlled participation. Gambling should be treated as entertainment, not as a way to solve financial difficulties or secure regular income.

You can consider setting deposit, loss, wagering or session limits and taking regular breaks. If gambling is becoming difficult to control, you should stop playing and seek independent support. Account restrictions, time-outs and self-exclusion options may be available through the service or customer support.

We may apply additional measures where account activity indicates potential harm or where further checks are appropriate. You must not attempt to bypass a self-exclusion or restriction by opening another account.

Amendments

William Hill Casino may amend these terms to reflect changes to the service, games, promotions, security procedures, payment arrangements or applicable obligations. Updated terms will be made available through the website or account area.

Changes will normally apply from the date stated in the updated version. If a change materially affects your use of the service, you should review it before continuing to play. Existing promotional conditions will remain subject to their own stated terms unless otherwise explained.

Contact Information

For questions about these Terms and Conditions, account access, verification, payments or responsible gambling tools, contact William Hill Casino customer support at [email protected].

When contacting support, provide enough information for us to identify your account, but do not send your password or complete payment card details. We may ask security questions or request information through an approved channel before discussing account-specific matters.

Last updated: 10 September 2026